one-hundred-seventy-threeFrequently Asked Questions
Users of one-hundred-seventy-three ask questions across several topic areas: how to create and verify an account, how deposits and withdrawals work, what games and markets we offer, how to protect account security, and how our platform handles personal data. This FAQ page addresses the most common inquiries so you can find answers quickly without waiting for support.
This page covers account setup, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), withdrawal timelines, KYC verification, game rules, and security. If your question is not answered here, contact our support team via in-app chat on one-hundred-seventy-three (Android APK or iOS browser), or check our Terms of Use and Privacy Policy for detailed policies.
When reading answers about jurisdiction, payment processing, or account restrictions, remember that our service is available only where local law permits. You are responsible for verifying that your access to one-hundred-seventy-three complies with the laws of your jurisdiction. If you have legal questions about eligibility, read our Jurisdiction Notice.
- Account and registrationcreating a one-hundred-seventy-three account, KYC verification steps, password recovery, and account security
- Payments and transactionsdeposit and withdrawal processes, supported payment methods, processing times, and limits
- Games and marketssportsbook (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), esports betting (Mobile Legends, Free Fire, PUBG Mobile), and demo modes
- Security and datahow one-hundred-seventy-three protects your data, jurisdiction restrictions, and account protection
Know-Your-Customer (KYC) verification on one-hundred-seventy-three requires three documents: a government-issued ID (passport, national ID card, or driver's license) showing your name and date of birth; a recent selfie taken on your mobile phone (to confirm the ID matches you); and proof of address (utility bill, rental agreement, or bank statement dated within the last three months). Upload these documents via the Account Verification section on one-hundred-seventy-three after you create your account. Our compliance team reviews submissions within 24 hours. If documents are unclear or incomplete, we request resubmission. Once verified, you can deposit, withdraw, and access all one-hundred-seventy-three games.
Know-Your-Customer (KYC) verification on one-hundred-seventy-three requires three documents: a government-issued ID (passport, national ID card, or driver's license) showing your name and date of birth; a recent selfie taken on your mobile phone (to confirm the ID matches you); and proof of address (utility bill, rental agreement, or bank statement dated within the last three months). Upload these documents via the Account Verification section on one-hundred-seventy-three after you create your account. Our compliance team reviews submissions within 24 hours. If documents are unclear or incomplete, we request resubmission. Once verified, you can deposit, withdraw, and access all one-hundred-seventy-three games.
Deposit ranges on one-hundred-seventy-three depend on your payment method and location. For mobile payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), minimum deposits typically start at a small amount (e.g., our welcome offer) and maximum deposits range up to several million IDR per transaction. For bank transfers (mobile banking, local payment, online payment, e-wallet), minimums and maximums vary by bank but generally allow larger deposits. We do not publish exact ranges publicly because they change based on regulatory requirements and payment-partner limits. After you create a one-hundred-seventy-three account and select a payment method, our platform displays the deposit range available for that method. If you have questions about limits specific to your region or payment method, contact our support team.
Payments and transactions
Withdrawal requests on one-hundred-seventy-three are reviewed within 24 hours. You submit a withdrawal request through the Cashier section of your account, specifying the amount and destination payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment). Our compliance team verifies your account and transaction history to prevent fraud and money laundering. Once approved (typically within 24 hours), funds are sent to your payment account. The time funds appear in your payment account depends on your bank or payment provider—instant transfers via online payment or wallet apps (e-wallet, mobile banking, local payment, online payment, e-wallet) may arrive within minutes; bank transfers may take one to two business days. During holidays (Idul Fitri, Idul Adha, Imlek), review times may be longer.
We at one-hundred-seventy-three offer support primarily through in-app chat on your Android APK or iOS browser and through our help portal. To find the email address for support inquiries, log into your one-hundred-seventy-three account and navigate to the Help or Support section in the menu. The help portal displays contact options including email. You can also submit a support ticket through the portal, and our team responds within 24-48 hours during business hours (Asia/Jakarta timezone). For urgent issues affecting your account or withdrawal, use in-app chat for faster response. Email is best for detailed questions, document submissions, or formal complaints.
Games and markets
Demo mode is available for selected slot games on one-hundred-seventy-three (such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). To play demo mode, you do not need to create an account or deposit funds. Access the demo directly from our game library on the one-hundred-seventy-three platform (Android APK or iOS browser). Demo mode uses virtual credits that reset periodically; any credits or winnings in demo mode are not real and cannot be withdrawn. Demo mode is designed to help you learn game rules and mechanics before you play with real money. Not all games offer demo mode; live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), and esports betting (Mobile Legends, Free Fire, PUBG Mobile) require an account and real deposits.
one-hundred-seventy-three offers promotional terms to new accounts, but exact welcome-offer details vary by region and change periodically. We do not publish fixed bonus amounts (e.g., "our welcome offerillion free") because promotions are subject to verification, terms, and regulatory restrictions. After you create and verify a one-hundred-seventy-three account, any applicable welcome offer appears in your Account section. Promotional credits or bonuses are subject to playthrough requirements and may apply only to specific games or markets. Before you accept any offer, read the Terms of Use and promotion terms carefully to understand conditions and any restrictions. Our support team can clarify promotion eligibility when you contact us via in-app chat.
Security and data
We at one-hundred-seventy-three collect personal data (name, email, mobile number, address, ID documents, payment account details) during account creation and KYC verification to comply with anti-money-laundering regulations, process deposits and withdrawals, and maintain account security. Your data is encrypted in transit and at rest on our servers. We do not sell your personal data to third parties; we share it only with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), compliance partners, and law enforcement when required by legal request. You can request a copy of your personal data or ask us to delete it (subject to legal retention requirements) by contacting support. For detailed information, read our Privacy Policy.